Privacy Statement

This privacy statement applies to the processing of personal data by Economic Cooperation Zuid-Limburg:
Paula L'Ortye, Poststraat 8, 6l 35KR Sittard
as 'controller', hereinafter referred to as Economic Cooperation Zuid Limburg or 'we / our'. In case you visit our website, or purchase our products or services, we process your personal data. We do this to help you as well as possible and to achieve our goals. In this statement we explain for what purpose and in what way we process your personal data and how you can exercise control over this.

What are we doing?
ESZL, a broadly composed triple helix organization to realize the Brainport Agenda for South Limburg. Strengthen knowledge economy, develop power sectors and stimulate promising projects. The substantive work is coordinated by and from Maastricht, Heerlen and Sittard-Geleen. This creates a collaboration that is closely interwoven with existing organizations. The three large municipalities have taken the initiative for the renewed cooperation in Economic Cooperation Zuid-Limburg and they assume that all municipalities in our region contribute 6 euros per inhabitant and actively engage in cooperation. That will certainly require a lot of time and energy from the partners in the coming period. In the first instance, this cooperation focuses not only on initiating cooperation as such, but naturally also on the content. The coordination of the labor market and education is at Heerlen, Sittard-Geleen coordinates economy and business climate and Maastricht SMEs. Within these municipalities the portfolio holders are responsible and the cart is drawn by appointing program managers.

Which personal data do we process?
Personal data are all data that gives information about you as an identifiable person, they tell you something about who you are. We 'process' these data when we save, view, share, send and delete them etc. When you enter into an agreement with Economic Cooperation Zuid-Limburg and / or register yourself for e-mailings or requesting quotations or other information via the website or perhaps by telephone, we ask you to enter company details and / or contact details. In addition to information that you enter on our website or give on the telephone, we can also combine this with previously obtained data and with data that we automatically collect with the use of cookies and other technical means, provided you have given permission for this. This enables us to find out your IP address, actions that have been carried out on the website, the operating system you use or what you download on the site. For cookies we use a separate statement [www.https: //]. It is therefore all data that we can relate to you, also indirectly.

The concrete personal data we process are:
E-mail address, opt-in for e-mailings Company & function Contact history;
Surfing behaviour;
If you receive emails from us, we record your interactions (open and click behavior).
Invoice and payment details.

We do not process special personal data such as your religious beliefs, race, political or sexual preferences, criminal data, religion, union membership or biometric / genetic or medical background without your explicit permission to do so.

Why do we process personal data?
Our goal is to deliver products and / or services to you, so first of all we use your personal data to communicate and identify. This means that we use this data to execute the agreement you conclude with us, such as processing financial data when you pay for a product, creating and maintaining an account, or in case you have a question about the service we provide and we need to call you back. But also for the registration of the newsletter. The legal basis for this is Article 6 paragraph 1 sub b General Regulation Personal Data 'AVG'.

In addition, we will also use your personal data in the context of marketing activities if we think that this may be relevant to you as our customer. Think of offers and advertisements on the interests we know about you or for participating in research and surveys. But also for sending newsletters and social media. The basis for this is Article 6 paragraph 1 sub f AVG.

Finally, it is possible that we have to process personal data in the context of our legal obligations because the law obliges us to do so. We will in any case process financial data for our own accounting obligations. The basis for this is Article 6 paragraph 1 sub c AVG.

We may send you newsletters by e-mail about the products and services that you already purchase. In the event that we wish to contact you about other products or services, we ask you to give your permission for this first. This permission can always be withdrawn by choosing an 'opt-out' at the bottom of the newsletter. Your e-mail address will then be placed on a separate list so that we know that you do not want to be contacted via e-mail.

Mandatory provision
When we ask you for personal data, we make it known per situation whether the provision of the data is necessary or mandatory and what the (possible) consequences are if the data is not provided. The starting point is that Economic Cooperation South Limburg will not process more personal data than necessary for the purposes described above.

Exchange with third parties
We never provide, sell, rent or lease your personal information to third parties, unless we are legally obliged to provide information or when you have given your consent. We hire service providers for the execution of our services. These are not 'third recipients' but 'processors'. These processors do not use the data for their own purposes and process the personal data exclusively in accordance with the assignment of Economic Cooperation Zuid-Limburg.

The processors we use are:
Mailchimp Email marketing software that includes personal data
stored and personal e-mailings are sent.
Office 365 Proiect administration.
Dropbox Project Administration

Data within the EEA
Your personal data will only be processed within the European Economic Area (EEA), also by any processors we work with.

Automated decision making and profiling
Economic Cooperation Zuid-Limburg does not use automated decision-making and / or profiling.

Storage period
We do not store your personal data longer than necessary for any of the purposes we have described. The retention periods may still vary according to the law, but you can assume that after 2 years after the last contact between you and the South Limburg Economic Cooperation, we will delete all personal data that we no longer necessarily have to process. We can opt for anonymisation instead of deleting if this is necessary for, for example, our statistics. 

Security of personal data
Economic Cooperation Zuid-Limburg has taken appropriate technical and organizational measures to protect personal data against loss or against any other form of unlawful processing, including:
• Our website and software has an SSL certificate that gives visitors and users the guarantee that (personal) data is transmitted via browsers via HTTPS, so that information is encrypted and secured. SSL (Secure Sockets Layer) is also used for online transactions (with credit cards).
• Economic Cooperation South Limburg has taken extensive measures to cover the procedure in case of a data leak. But more importantly; various technical and organizational measures have been taken to prevent data leaks. We use reliable systems that comply with privacy legislation to send emailings. We have also concluded processor agreements with our suppliers. The CRM system in which we store personal data of our customers also complies with the privacy legislation and we do not store more information than necessary. The websites of our customers are managed by a reliable hosting party and we take care of regularly updating the CMS system we use.
In doing so, we monitor and block IP addresses that are considered unsafe to protect us from attempts by hackers. 

Rights that you can exercise
If we process personal data about you, you have the right to exercise control over this as part of your privacy. For example, you may request that you view the personal data we have stored about you and we can rectify this for you if you notice a mistake. We can even grant your request for objection or oblivion if it appears that the processing is no longer justified or not in the way that we do.

Whatever your request, contact us and we will help you free of charge. You can contact us via the contact details below. Please note that we sometimes can not accept your request because we need to process personal data. For example, if we have not yet fully completed the agreement, or if we are required by national legislation to keep financial data. If this is the case, then the burden of proof lies with Economic Cooperation Zuid-Limburg and we will explain this to you as well. In the event of the withdrawal of consent or objection against direct marketing, we always grant this request. Finally, you are also entitled to data portability if this is technically feasible and we do not have to make a disproportionate cost to take care of this.

Finally, we want to make it clear to you that as a so-called 'processor responsible' we have an obligation to identify the person making the request and we can therefore ask for further information. In any case we respond to every request within 4 weeks.

Economic Cooperation Zuid-Limburg reserves the right to adjust this statement from time to time. Any changes will be made on this page. The most recent changes date from May 15, 2018. These changes will be published on our website. Economic Cooperation Zuid-Limburg can process your personal data for new purposes that have not yet been made known to you. In that case we will contact you before using your personal data for these new purposes, to inform you of the changes for the protection of personal data and to give you the opportunity to refuse.

Contact details
If you have any questions about this privacy statement or our privacy policy, or wish to invoke one of your statutory rights, please contact us using the details below: 

Economic Cooperation Zuid-Limburg 
Poststraat 8
6135 KR Sittard
Telephone General: +31 (0) 43 328 25 65 
E-mail: info[a]