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The Mercedes-Benz Customer Assistance Centre has been based in Maastricht since 1998. It operates globally from this location and plays a leading role worldwide. The centre focuses on customer service for both customers and dealers of brands such as Mercedes-Benz and AMG. For customers, the CAC is the main link to the Mercedes-Benz brand. When customers need an answer, the CAC is the first point of contact for both national and international enquiries.

It employs over 1,000 staff from more than 40 different nationalities, who together speak over 20 languages. Worldwide, the company has more than 173,000 employees. What unites them is a passion for high-quality customer service. Mercedes-Benz AG is one of the largest manufacturers of premium passenger cars. Sustainability plays a key role for the company. This involves creating value on a sustainable basis for all stakeholders: customers, employees, investors, business partners and society as a whole.